Shipping & Delivery

Once you have completed your order, we aim to despatch your package as swiftly as possible. Our shipping services are based on weight and destination and are listed in full below.

Please note that we cannot ship to PO box addresses and due to safety restrictions we cannot ship fragrances outside of the UK. When placing an order for multiple items, be aware that this will be dispatched in one package. Therefore, if your order contains an item that is listed as "pre-order" it will be dispatched once the pre-order item is in stock - the dispatch date will be based on the last item to arrive. If you want to avoid this, please place separate orders for your pre-order items. 

UK Orders: It should usually take 3-5 days for you to receive your items, via Royal Mail 1st class post. 

International Orders: It should usually take 7-14 days for you to receive your items but please note, it can take up to 28 days depending on the country. 

UK & INTERNATIONAL ORDERS: Please be aware that due to restrictions of movement, orders processed and shipped may be subject to delay.



Please note, these do not include local customs fees, which apply to countries outside the UK.


UK Standard delivery is via Royal Mail on a First Class service, based on weight 

Tracked service under 1kg $7.00

Tracked service 1-2 kg $9.00

Tracked service 2.01 - 5kg $12.00

Tracked service over 5kg $20.00


EUROPE We offer a tracked service for all European locations

Tracked service, 0kg–0.1kg $15.00

Tracked service, 0.101kg–2kg $20.00

Tracked service 2.01kg–5kg $22.75

Tracked service 5kg-10kg $33.00


UNITED STATES We offer a tracked service

Tracked service 0kg-1.6kg $15.00

Tracked service 1.61kg-2kg $25.00

Tracked service 2.01kg-5kg $30.00

Tracked service 5.01kg-10kg $35.00

Tracked service 10.01kg-25kg $100.00


CANADA & MEXICO We offer a tracked service

Tracked service 0kg-0.1kg $26.00

Tracked service 0.101kg-2kg $30.00

Tracked service 2.01kg-5kg $50.00

Tracked service 5.01kg-10kg $72.00

Tracked service 10.01kg-25kg $100.00


CENTRAL & SOUTH AMERICA We offer a tracked service

Tracked service 0kg-2kg $39.00

Tracked service 2.01kg-5kg $52.00

Tracked service 5.01kg-10kg $78.00

Tracked service 10.01kg-25kg $110.50


AFRICA We offer a signed for service

Tracked service 0kg-2kg $33.00

Tracked service 2.01kg-5kg $61.00

Tracked service 5.01kg-10kg $81.00

Tracked service 10.01kg-25kg $133.00


ASIA We offer a tracked service

Tracked service 0.01kg-2kg $33.00

Tracked service 2.01kg-5kg $61.00

Tracked service 5.01kg-10kg $81.00

Tracked service 10.01kg-25kg $133.00


OCEANIA We offer a tracked service

Tracked service 0kg-1kg $20.00

Tracked service 1.01kg-2kg $33.00

Tracked service 2.01kg-5kg $46.00

Tracked service 5.01kg-10kg $59.00

Tracked service 10.01kg-25kg $85.00


Duties & Taxes

If you are ordering outside of the UK, your order may be charged customs fees covering taxes, duties and processing when it arrives at your border. Our shipping charges do not cover these additional customs fees. If you are not familiar with the customs fees in your country, please check with your local customs office for more information. If you refuse to pay the customs fees when your order arrives, the shipment will be returned and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees. has no way of estimating customs timings or fees which can delay delivery due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment.

We advise you to familiarise yourself with the customs charges in your country before you order. 


Pre-order with confidence, knowing you are buying from the official Matrix Merchandise Store. If you pre-order and pay in advance, you will be one of the first to receive your item as soon as it is available. Please be aware that unforeseen production complications occasionally cause changes to pre-order item availability dates.

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