The Official Matrix Store is based in the UK. With the UK now not being part of the EU as of 1st January 2021 the below will apply to many more of our customers.
IMPORT DUTIES AND TAXES
Orders delivered from the UK to addresses outside of the UK may incur import duties and taxes. These costs are NOT INCLUDED in prices displayed on the store. Any import duties and taxes are the responsibility of the customer and in some cases will need to be fully paid before delivery can be finalised depending on the importing country. Some deliveries may be delayed by the importing countries customs due to inspections. These are unfortunately out of the control of ourselves and our delivery partners. Our delivery partners may also charge processing fees for the import of the goods.
If you refuse to pay the customs fees when your order arrives, the shipment will be returned and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees.
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